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General

Please login to your account to review the order you would like to cancel.

Navigate to your orders.

View the item you’d like to cancel and press cancel. 

If you can’t see a cancel button, please email thejunkparlor@gmail.com with the order number and a request to cancel the order.

Yes, I do offer combined shipping.  I take the shipping cost and round up to the whole dollar. If there is more than a $5 difference from what you paid, I will refund your cc.

Items are shipped using the most economical option available via UPS or USPS. If you need your order shipped via a particular carrier or method, please clearly state this in the special notes section when ordering and/or email me at thejunkparlor@gmail.com. 

A minimum purchase of $20 is required for shipping. Once your cart reaches this amount you will be able to enter your address and select the shipping method.

Email thejunkparlor@gmail.com.  If the actual shipping is more than $5 over the estimated shipping, I will refund your credit card.  I do round up actual shipping to the whole dollar.

Most discounts have a minimum purchase amount. Please make sure your cart total is at least the minimum amount as required for the discount.

You can add a payment and check orders by logging into your account and navigating to the orders section to see if your order went through.

You can also add payments by clicking “payment methods”.

If you have a payment method entered but your order is not going through, please confirm your payment method is not expired. If your payment method is up to date and you cannot place an order please contact our customer support by emailing: thejunkparlor@gmail.com

Please confirm you have input the correct address. If you still do not see shipping, please contact our customer support by emailing: thejunkparlor@gmail.com

We do not accept returns or exchanges. 

All purchases will be insured for $100 unless otherwise requested. Your max refund would be $100 unless you request in advance to put more insurance on your package.

If you receive a damaged or broken item, you will receive a refund, if the procedure is followed. Please email brooke@thejunkparlor.com pictures of the damaged or broken item AND pictures of the box and packaging.

If the item was sent via UPS then good pictures are all that is needed and I will refund you the cost of the item and the shipping.

If the item was sent via USPS then the process is longer.  Again, photos need to be emailed to brooke@thejunkparlor.com.  You will need to keep the damaged item AND packing materials.  A week or two after the claim has been made you will get a letter in the mail asking you to bring in your package AND damaged contents to your local post office.  When you do this, you must get a signature/stamp on the letter showing that you completed this task.  Email a picture of this stamped/signed letter to me at brooke@thejunkparlor.com.  At this time I will refund your order for the ITEM ONLY. USPS does not refund for the shipping cost.

Once I have submitted your refund, it can take the bank, or financial institution, 3-5 business days to get the money into your account.

Website

Please reset your password by clicking lost your password. (You can review the screenshots in the “I forgot my password to the junkparlor.com”)

 

Please login to your account by clicking the log in button in the menu.

Click “lost my password” and enter your email to send a reset confirmation.

Navigate to your email and look for an email from the Junk Parlor (including your spam folder). Press reset password.

Enter a new password and confirm it by pressing save. Then log into your account again.

Please login to your account by clicking the log in button in the menu.

Navigate to account details and change your password.

Enter a new password and confirm it by pressing save.

Staging Your Antique Shop Group

You can manage your account by logging in at the menu button and accessing your subscription (not my membership) and press cancel.

 

View the subscription and press cancel.

Log into your account and select “My Subscriptions” from the top menu. Click to view the Staging Your Antique Shop subscription. You will find an option for “Change Payment” on the Actions line.

The group is a paid membership for $47.99 a month. You can sign up by clicking HERE.

When you are viewing the SYAS Video Library on mobile, you will see the category menu first. 

This will allow you to easily filter the videos in the library. When you select one of the categories (ie: “Pick My Brain”), the page will not visibly change until you scroll down further. You will be see all the videos related to the chosen category. 

Each item that is listed will take you to the video once you click on the title (ie: “December 2022 Pick My Brain”).

TIP: Avoid clicking on the category tag, and click directly on the title of the video.

Reminder: You can choose to view all videos by not clicking on a specific category. There are over 300 videos in the library! However, using the filter buttons can help you find information on the topics that interest you.

 

When you are using the Video Library on desktop, the first thing you will see is a category menu on the left hand side and the videos listed on the right side.

You can click on one of the categories (ie:”Brick &Mortar/Booth”). The videos related to the topic will show on the right. 

You click on the title of the chosen video (ie: “Shop vs. Booth”).

TIP: Avoid clicking on the category tag, and click directly on the title of the video.

Once you click on the title it will take you to the chosen video on a separate page. 

Reminder: You can choose to view all videos by not clicking on a specific category. There are over 300 videos in the library! However, using the filter buttons can help you find information on the topics that interest you.

For the rest of 2023 the group will run as usual with new lessons presented each week. During January of 2024 the group will slowly start closing depending on when your monthly membership ends. If your membership ends January 12 then you will continue to have access to the group and past lessons (250 lessons) through the 12th. We will have Pick My Brain sessions through that time.

Video Tutorials

You can log into your Junk Parlor account by going to login at the menu and clicking my membership and looking at content. Any video purchases you have will be available here.

If you made a purchase but do not the see the content, please email thejunkparlor@gmail.com with your order number.

Facebook Live

Comment sold and the item you are wanting to purchase.  Private message me your email address and zip code and I will send you an invoice.  I use Square to do this.  Simply follow the instructions on the invoice.

On The Junk Parlor page, there is a round image, a profile picture.  If there is a blue ring around it, then I should have an available story.  I try to always have an available story.  Click that and watch.  From your own newsfeed you will see a row of names and images at the top, those are the stories of anyone you follow.  You can swipe over to see more names and images, and depending on how many people you follow, you would be able to find my story this way as well.

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