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The Junk Parlor

General

Please login to your account to review the order you would like to cancel.

Navigate to your orders.

View the item you’d like to cancel and press cancel. 

If you can’t see a cancel button, please email thejunkparlor@gmail.com with the order number and a request to cancel the order.

Items are shipped using the most economical option available via UPS or USPS. If you need your order shipped via a particular carrier or method, please clearly state this in the special notes section when ordering and/or email me at thejunkparlor@gmail.com. 

A minimum purchase of $20 is required for shipping. Once your cart reaches this amount you will be able to enter your address and select the shipping method.

Most discounts have a minimum purchase amount. Please make sure your cart total is at least the minimum amount as required for the discount.

You can add a payment and check orders by logging into your account and navigating to the orders section to see if your order went through.

You can also add payments by clicking “payment methods”.

If you have a payment method entered but your order is not going through, please confirm your payment method is not expired. If your payment method is up to date and you cannot place an order please contact our customer support by emailing: thejunkparlor@gmail.com

Please confirm you have input the correct address. If you still do not see shipping, please contact our customer support by emailing: thejunkparlor@gmail.com

We do not accept returns or exchanges. 

All purchases will be insured for $100 unless otherwise requested. Your max refund would be $100 unless you request in advance to put more insurance on your package.

If you receive a damaged or broken item, you will receive a refund, if the procedure is followed. Please email brooke@thejunkparlor.com pictures of the damaged or broken item AND pictures of the box and packaging.

If the item was sent via UPS then good pictures are all that is needed and I will refund you the cost of the item and the shipping.

If the item was sent via USPS then the process is longer.  Again, photos need to be emailed to brooke@thejunkparlor.com.  You will need to keep the damaged item AND packing materials.  A week or two after the claim has been made you will get a letter in the mail asking you to bring in your package AND damaged contents to your local post office.  When you do this, you must get a signature/stamp on the letter showing that you completed this task.  Email a picture of this stamped/signed letter to me at brooke@thejunkparlor.com.  At this time I will refund your order for the ITEM ONLY. USPS does not refund for the shipping cost.

Once I have submitted your refund, it can take the bank, or financial institution, 3-5 business days to get the money into your account.

Website

Please reset your password by clicking lost your password. (You can review the screenshots in the “I forgot my password to the junkparlor.com”)

 

Please login to your account by clicking the log in button in the menu.

Click “lost my password” and enter your email to send a reset confirmation.

Navigate to your email and look for an email from the Junk Parlor (including your spam folder). Press reset password.

Enter a new password and confirm it by pressing save. Then log into your account again.

Please login to your account by clicking the log in button in the menu.

Navigate to account details and change your password.

Enter a new password and confirm it by pressing save.

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